ITIL® (Version 5) Foundation and Certification in English

The fundamentals of ITIL® 5 for modern, AI‑enabled service and product management

With the 5th generation of ITIL® (Version 5), the globally established best‑practice framework has been consistently evolved into a modern framework for digital product and service management. The close integration of product and service management brings business, technology, and teams even closer together, creating the foundation for true end‑to‑end value creation. ITIL® (Version 5) is AI‑native (AI‑ready by design) and consistently aligned with digital‑first approaches, with a clear focus on customer experience. A key emphasis of this evolution is strong practical relevance: less abstraction, clearly defined roles across organizational boundaries, and direct applicability in everyday work. At the same time, ITIL® (Version 5) remains backward compatible with earlier ITIL® versions and can be seamlessly combined with other established frameworks such as DevOps or PRINCE2®. The ITIL® (Version 5) Foundation course provides compact and comprehensive foundational training. Participants gain a complete overview of the core concepts, principles, and practices of ITIL® 5 and are optimally prepared for the internationally recognized ITIL® (Version 5) Foundation Certificate. Ideal for anyone who wants to understand, apply, and successfully certify in modern IT and service management.

ITIL® provides the foundation for AI‑driven value creation – we prepare your team for real‑world application. Our trainers turn best practices into measurable results.

Your benefits at a glance:

Including the PeopleCert® ITIL Foundation certification exam
Official ITIL® course materials
Certified ITIL trainers with many years of practical experience
Optimal exam preparation with a high success rate
Practice‑oriented exercises for immediate application on the job
Flexible participation: on‑site or virtual classroom
Also available as customized in‑house training for your organization

Lernziele
- Foundations of digital products and modern service management concepts
- Understanding the ITIL Value System, including governance and guiding principles
- Structure of value chains, value streams, and ITIL management practices
- Importance of the four dimensions of product and service management
- Positioning of ITIL in conjunction with other frameworks
Kursinhalte
- Introduction
- Key concepts: digital products and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL guiding principles
- Value chain and overview of ITIL management practices
- Value streams, value stream mapping, and value stream management
- Continual improvement
- The Four Dimensions of Product and Service Management
  - Organizations and people
  - Information and technology
  - Partners and suppliers
  - Value streams and processes
- ITIL and Integration with Other Frameworks
- Exam preparation
Version
ITIL® Version 5
Zielgruppe
- IT managers
- Heads of IT
- IT consultants
- IT specialists across all support levels
- Service desk staff
- Professionals responsible for the design and management of IT infrastructure
Voraussetzungen

Basic IT skills and fundamentals in process management recommended
Abschluss & Bestätigung
Nach Seminarabschluss erhalten Sie ein tecTrain-Teilnahmezertifikat.
Zertifizierung
The exam fee of €476 is already included in the course price. The exam is currently conducted in English.The certification exam is taken online via the examination system of the certification body PeopleCert. Participants receive an exam voucher from us along with clear and easy‑to‑follow instructions for registration. The exam date can then be scheduled flexibly and individually through online registration. The certification fee also includes the official AXELOS eBook. The certification exam is a multiple‑choice test consisting of 40 questions, which must be completed within 60 minutes (75 minutes if the exam is taken in a non‑native language). No reference materials are permitted (closed book). A minimum score of 26 out of 40 points (65%) is required to pass. Further information on the ITIL® 5 qualification scheme can be found here – our experts will be happy to provide personal advice.