ITIL® is considered as the most successful framework for IT service management. For more than 3 decades now ITIL® offers a very valueable collection of knowledge, built on the experience of numerous experts in the IT sector. Allmost all successful IT service providers use this model. In the new, 4th generation, the developments of the last years have been incorporated: ITIL® now includes practices from the Lean IT model, from DevOps and can now be ideally combined with agile approaches. Starting with a common language, over choosing the right strategy and the optimal portfolio, developing, putting into operation, and continuously improving and developing IT services, ITIL® provides everything you need to successfully manage an IT organization. Applied properly, ITIL® makes IT organizations a true business enabler. Being a high-performance IT becomes more and more a key success factor. The ITIL® 4 Foundation course is a basic training that provides a solid and complete overview of ITIL® 4 and optimally prepares you for the internationally recognized personal certification ITIL® 4 Foundation Certificate.
This course will be delivered in English language!
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This official ITIL® course is supported by makeit information systems GmbH, an ATO/affiliate of AXELOS Limited.